Frequently asked questions

Everything retailers ask before switching on the autopilot

What does kovly do?

kovly is an active intelligence and workflow automation layer that engages your existing customers on autopilot. It connects to the customer systems you already run, including your store, loyalty, customer data, point of sale and messaging tools, learns about every shopper in real time, and sends the right message and incentive on the right channel at the right moment, with no extra people needed.

Who is kovly for?

Retail founders and marketing leaders at small and medium retailers who want more revenue, better margins and stronger engagement from the customers they already have, without adding retention headcount or replacing core systems.

How is kovly different from a CDP, CRM or loyalty platform?

Those systems are systems of record: they store data and show dashboards, then leave the work to your team. kovly sits above them as a system of operation, using dynamic personas, predictive intent scoring and autonomous agents to turn customer signals into executed, profitable action.

Which systems does kovly connect to?

kovly connects natively to the tools retailers already run, including Shopify, Klaviyo, customer data platforms, CRMs, point of sale and messaging channels, and we keep adding more. Setup takes under 60 seconds, with no migration and no integration team required.

Do I have to migrate or replace anything?

No. kovly layers on top of your existing stack and reads from and acts through the systems you already use, so nothing is ripped out and nothing is rebuilt.

How much does kovly cost?

USD 100 per month platform fee, which includes agents, signal detection, campaign orchestration, holdout-controlled attribution and a team workspace, plus 3% of attributed upside calculated from holdout-controlled lift. Your invoice shows the platform fee and usage separately.

How is the revenue uplift measured?

Every automated program runs against a holdout group, so the revenue and margin kovly reports are incremental to what your customers would have spent anyway.

Do I stay in control of what gets sent?

Yes. Campaigns start in approval mode, where your team reviews the moment, message, incentive and channel. Once you trust the results, you switch programs to autopilot, with guardrails on discounting and message frequency.

How can I get in touch?

Use the contact form on the kovly.ai homepage to request more information or book a demo. We typically reply within one business day.